New Shop Hours: Wed-Fri, 11-6pm, Sat-Sun, 11-4pm

Returns


Returns - We accept returns, exchanges or store credit within 30 days of purchase.

To be eligible for a return, exchange or for store credit, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, exchange or store credit, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Several types of goods are exempt from being exchanged. Any skincare, essential oils, bath products etc. with a broken seal cannot be returned or exchanged, they are considered final sale.

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

If you intend to return or exchange a product, please reach out to us and let us know within 5 days of receipt.

You are responsible for the return shipping cost.

When returning or exchanging items, please be sure to pack items carefully in the same way you received them. We reserve the right to refuse shipment of poorly packed items. We suggest you send items with delivery confirmation and insurance, and we cannot be liable for packages lost in the mail.

There are certain situations where only partial refunds are granted:

  • Books with obvious signs of use
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error

Upon receipt of the returned item(s) we will then credit your card for the cost of the item and will send you an email confirmation once the process is completed. Please allow 5-7 business days, depending on your issuing bank or credit card company, for the transaction to appear on your bank or credit card statement. 

 

Exchanges - We accept exchanges or store credit within 30 days of purchase.

To complete your return, exchange or store credit, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

  • There are certain situations where only partial refunds are granted:
  • Books with obvious signs of use

Any item not in its original condition, is damaged or missing parts for reasons not due to our error

Only regular priced items may be exchanged, unfortunately sale items cannot be refunded.

When returning or exchanging items, please be sure to pack items carefully in the same way you received them. We reserve the right to refuse shipment of poorly packed items. We suggest you send items with delivery confirmation and insurance, and we cannot be liable for packages lost in the mail.

Upon receipt of the returned item(s) we will ship out the new item 

International Orders are not eligible for free shipping for exchanges and return labels.

 

Important Policies

Merchandise must be received in NEW condition and intact, or we will refuse the return.

When returning or exchanging items, please be sure to pack items carefully in the same way you received them. We reserve the right to refuse shipment of poorly packed items. We suggest you send items with delivery confirmation and insurance, and we cannot be liable for packages lost in the mail.

We do not accept returns on special orders or sale items.

We will pay the return shipping costs and refund your initial shipping cost if the product is defective or the return is a result of our error.

All returns that are deemed damaged, worn or returned outside of the above guidelines are subject to a 10%-40% restocking fee, depending on the devaluation of the item.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at hello@shopordinarymagic.com.